When is a time you've been in a difficult situation and how did you solve it? Ensuring our team members are happy is a priority for us and we recognise the importance of a good balance between home and work. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Warm regards,Ross, Information provided by various external sources. No progression here unless your good friends with the senior management. Warm regards,Vicki. If you raise this (which I did for over a year), all you get told is that "this is being reviewed. If you have not received them in the next few hours, please can you send a message to expat@staysure.co.uk or give us a call on +34952010024 and we will be happy to help. Fantastic service with a lovely consultant. You can see if your question is answered in our FAQs below or you can contact us today. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. Please can you email complaints@staysure.co.uk with your contact details in order for us to investigate your complaint further. Lack of progression I would say but good vibes. Quotation was very good would recommend to family and friends, Dear Mrs Hurstfield,Thank you for your 5 star review. .galleryCaptionInnerText {} achieve performance targets across their product portfolio. #wsite-title {font-size:36px !important;} If you need to cancel your policy please click here. The first time started out fine then I was transferred . Have a fantastic holiday. I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Your agent was fine, but your system baffles me. They wouldnt provide us with any details about the repatriation other than a pick up time. Anyone can write a Trustpilot review. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} .wsite-button-large .wsite-button-inner {font-size:14px !important;} .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} Outright being lied to didnt help either. .wsite-footer blockquote {} Don't Pay out on Holiday cancellation due to Death of Parent. There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Kind regards Ross Customer Service Manager. My dads body was left in the hotel room for over 24 hours. Staysure 7 Nov 2022 - Remote Customer Service Representative . {"hasCustomMembership":true,"hasCustomMinicart":true} _W.storeCurrency = "GBP"; Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. Do you agree with Staysure Travel Insurance's 4-star rating? #wsite-content h2.wsite-product-title {} Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Not happy. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Filter. STRAIGHTFORWARD AND EASY TO USE SITE, QUESTIONS ALSO PROPER AND EASY TO ANSWER. We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. Have a fantastic holiday. The call centre dont have enough medical knowledge to assist. Have a fantastic holiday. Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Bedford Road, We use dedicated people and clever technology to safeguard our platform. text-decoration: none !important; function initFlyouts(){ var ASSETS_BASE = '//cdn2.editmysite.com/'; ) Very impressed with the great Customer Service I received from Leanne when I called up to arrange some travel insurance. We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. . The company has a high turnover of staff (28% per year) and a lot of people don't make it through probation. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. I have not received my email confirmation, I didn't receive my documents in the post. The process took 1 week. I had to deal with an out sourced company. } I would like to reassure you that Staysure take all feedback about our products and services very seriously. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Despicable service from dishonourable people. Monday 26 December: Closed 3-5 Rushmills Business Park, TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. We appreciate that this role isnt for everyone, and even with the abundance of support on offer, some of our new recruits make the decision early on that this role isnt for them. I interviewed at Staysure (Northampton, England) in Oct 2018, Phone Interview followed by a face to face/group interview, maths and english test and a chance to listen in on real calls. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. .wsite-product .wsite-product-price a {} Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. It goes against our guidelines to offer incentives for reviews. Sales Team 0800 054 2267 Opening times Customer Services 01604 552925 Opening times Be covered in minutes Get Quote My Staysure Travel Insurance Other Products Why Staysure Claims Lifestyle Help We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Happiness score is 39 out of 100 39. Dont use this company. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Wednesday 28 December: 8:30am 8pm We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. initEvt.initEvent('customerAccountsModelsInitialized', true, false); Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. right: 0 !important; ERGO Seguros de Viaje var STATIC_BASE = '//cdn1.editmysite.com/'; They admit that thier terms and conditions does not say that i cannot do this but they can introduce terms if they so chose, apparantly. Team leader will tell you they will call customer back 3 working days later. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. Interview. Claims We do not process claims for your insurer. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Warm regards,Ross. Sunday 25 December: Closed Monday to Friday: 8:30am 8pm Consiglieri Park Estrada Consiglieri Pedroso, Kind regardsSophie. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB There was a slight downside of having to wait for about 10 minutes. We are remunerated by commission for the arrangement, service and renewal of _W.customerLocale = "en_GB"; a:hover, If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. Anyone can write a Trustpilot review. We class a complaint as any expression of dissatisfaction whether written or verbal.. We are remunerated by commission for the arrangement, service and renewal of We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly.Thank you for choosing Staysure. My dad died whilst abroad, he was insured with stay sure. Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. Lack of direction from middle management and above. .wslide-caption-text {} Staysure is a trading name of TICORP Limited. As I was desperate I bought it. Staysure's procedure for obtaining a quote for our travel insurance was clear and straightforward and the person who dealt with my query on the phone was very pleasant indeed. _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Thanks for your feedback. Unhappy with your Staysure experience? Learn more about Resolver Pro and how to claim your business. Waiting time approx 10minsAnswered by EmmaExtremely helpful, efficient, knowledgeable and professional.Clear explanations and happy to repeat. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Wishing you all the best for the future. your insurance policy. Also, for some of our insurers we may receive a profit share payment if they We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. | Read 199,981-200,000 Reviews out of 200,383 . We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Dear Anne Parry,Thank you for your 5 star review. Application. a, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label { - Monday - Friday: 8.30am - 8pm Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? var initEvt = document.createEvent('Event'); Handful of friends made at Staysure. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {color:#3f3f3f !important;} and make your voice heard. achieve performance targets across their product portfolio. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Companies can ask for reviews via automatic invitations. Reviews from Staysure employees about working as a Customer Service Representative at Staysure. .wsite-button-inner {text-transform: none !important;} A lot of pressures, every second of your day is reviewed! Customer Service Representative interview process at Staysure. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department I tried three times and received a message that there was something wrong but no explanation on what the problem was. Search job titles. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They were rude, there was no consideration, no bereavement line. Also, for some of our insurers we may receive a profit share payment if they Be the first to find this interview helpful, What motivates you? .fancybox-title {} achieve performance targets across their product portfolio. Do you agree with Staysure Travel Insurance's 4-star rating? We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. .wsite-menu-default a {font-size:16px !important;} My sincere apologies for the frustration and inconvenience caused. if(document.createEvent && document.addEventListener) { Team leaders are always on hand if needed. Tuesday 27 December: 9am 5pm Contact Staysure Our friendly team are here to help Get in touch Department Opening times Telephone Insurance Sales - Monday to Friday: 8:30am - 8pm - Saturday: 9am - 5:30pm - Sunday: 10am - 4pm Christmas hours: - Saturday 24 December: 9am - 3pm - Sunday 25 December: Closed - Monday 26 December: Closed - Tuesday 27 December: 9am - 5pm #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Policy came through as expected. We'd like to assure you that we put the welfare of our people and customers at the heart of what we do and have rigorously adhered to the Government recommendations to create safe working environments for our employees. Opportunity to express yourself and share thoughts and ideas. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! USED to be a great place to work. - Calling from outside the UK: 0044 1604 210 845 .wsite-footer blockquote {} In my experience Staysure's underwriters, ERV, are an unprofessional, dismissive and rude bunch of sharks, who refused to explain their decision to me, and I even had the phone put down on me. Warm regards,Emma, Very pleasant and helpful staff. We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Full-time, Part-time . If you want to claim on your policy you should contact the Know your worth dont let money make you settle in a job who doesnt care about you. Dear WAMM71,Thank you for your 5 star review. .wslide-caption-text {} Thank you for your feedback and sorry to read your comments. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Get started with your Free Employer Profile. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. If youd prefer to speak to a member of the team on, please call us on: Stay sure have been helpful so far. Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. Warm regards,Siobhan. @media screen and (min-width: 767px) {.wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {font-size:16px !important;line-height:26px !important;} There are also plenty of opportunities to develop into other area and for promotion. Kind regards Ross Customer Service Team Leader, Having booked travel insurance for my wife and 2 grandchildren at beginning of year i unfortunatly got admitted to hospital just 2 days prior to trip later that year. font-family: "Montserrat" !important; Anonymous Employee in Northampton, England, I applied online. If you need more help, please visit our FAQ Help Centre. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. Have a fantastic holiday. Staysure Expat travel insurance, a trading name of Avanti Group Solutions, is administered by Howserv (But perhaps that was because I wanted to spend money!). This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{color:#2a2a2a !important;text-transform: none !important;} Dear Al,Thank you for leaving a 5 star review.We are pleased you found our website easy to use and the prices reasonable.Thank you for choosing Staysure.Warm RegardsJae. Then like us on Facebook and follow us on Twitter. - Sunday: 10am - 4pm. .wsite-phone {} . We were devastated as grandchildren had been couting the days down. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. At a recent Townhall we shared our long term strategy and the tools we're implementing to help us achieve our vision and objectives. Many thanks. The sales agent role gave me a good grounding and Staysure really invested in me and believed that I could progress within the company. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. If there is a problem with the password chosen this should be explained. Are you a company? To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. .wsite-image div, .wsite-caption {font-size:18px !important;} Northampton, NN4 7YB. Offer comprehensive training to fullfill the role. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Pros & Cons are excerpts from user reviews.
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