All airline tickets must be issued in the name of the passport/photo identity holder. This applies to future travel credit as well. Prices are not guaranteed until full payment is made. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? Second, they do not specify the baggage allowance on their e-ticket. However, you can use a debit or credit card with a billing address outside the United States and Canada for all purchases. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Please see your booking confirmation email for details of your booking provider and confirmation reference. Please check your airline's policy. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). If you cancel within 24 hours for bookings greater than 7 days in advance, some airlines allow free cancellations. You will be asked to sign up or log in. Basic Economy . Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. 5 months later I am still trying to get my $900 back from this scam. And ICYMI, you dont have to be a student to book on StudentUniverse! The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. You can file an insurance claim through the company and wait to hear from them directly. Travel documents may be subject to certain conditions and restrictions including being non-refundable, non-date-changeable and subject to cancellation and amendment fees. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. Prices are per person and inclusive of tax unless otherwise indicated. Amendment and cancellation policies differ per hotel. We accept most major debit and credit cards. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. We will advise you of the carrier operating each flight in your itinerary. If you want to pay separately, you will need to make multiple purchases. In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. Tuition and Fee Policies in the Event of Campus Closure. Many travel arrangements (e.g. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Refund Policy. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . you will be asked to show the childs full unabridged birth certificate. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Most airline tickets do allow changes for a fee, plus any difference in fare. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Please confirm which airline your credit is with by visiting My Wallet. Please check your applicable loyalty program for the specific terms of your membership. Reviews. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. A flight disappearing from your account typically means that the airline has cancelled it. Where we incur any liability for a travel service provider change or cancellation fee for any booking which you change, you agree to compensate us for the amount of that fee. Were all working overtime to try and help as much as we can. We advise you also to print the on screen confirmation. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Advertised prices may be limited to travel within specified dates. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Log in (or join) to see if you are eligible. Transport and accommodation providers have differing cancellation policies and rules. We strive to resolve any dispute amicably. If you have a layover, you should check if there are transit requirements for that country as well. Please refer to your airlines policy for more details on when your credit has to be used by. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Refund Policy. Depends on the airline policy. But ATOL protection does not apply to all travel and travel services. It is entirely at the airlines discretion to provide you with a seat on a later flight. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Your travel credit and expiration date can be found in My Wallet. Travel for less and live for more with deals, contests and more. Student hotels & hostels Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Maybe. You are solely responsible for any such fees as well. For your protection, we recommend that you purchase trip cancellation and travel accident protection. Some airlines permit accrual of frequent flyer points/miles for our Student/Youth plane tickets, and others do not. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. How do I change or cancel my flight ticket? We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. We understand a lot of events have been cancelled due to concerns over COVID-19. Also, current discount deals are available at the link. Some countries also require a machine-readable passport and/or unstamped available pages. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. If you are paying by this method you will need to request account details from your consultant and make the payment at least three business days prior to the actual due date. Most airlines have issued one free change and you may be eligible to cancel for future credit. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. How do I change or cancel my flight ticket? In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. When you book with us we will look after you until you arrive home safely from your travels. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. If this is not the case, you must let us know. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. However, ***** policy allows rescheduling of your flights until September 2023. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. The tuition rate in force for all programs is based either on program or modality. We thought so! If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). How much can I bring? If your search has some of these special fares available it will be messaged in the search results. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. For many airlines, the credit is good through December 31, 2020. For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Your travel credit will be added to your account as soon as the cancellation is processed, so almost immediately. It is your responsibility to ensure you have the proper visas/documents. All refunds will be delayed until the situation stabilises. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). A package arranged by us will be a Minimum stay and maximum stay rules apply to return and multi-stop flights. We are experiencing unprecedented volumes of calls and messages at this time. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. No, please dont! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. By providing personal information to us, you agree that our Privacy Notice will apply to how we handle your personal information and you consent to us collecting, using, disclosing and otherwise processing your personal information as detailed in our Privacy Notice. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. If the credit card information is passed through to the travel services provider and you seek to charge back your payment from the provider, you agree to indemnify StudentUniverse against this chargeback from the provider, including without limitation any air debit memos charged to StudentUniverse. Occasionally a travel service provider may have to make changes to your original booking. If you do not see a travel credit and believe you have one, please give us a call to confirm. StudentUniverse is not responsible for providing you with this information.
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