I was selling at least a couple items a week and have had only one sale since the shipping increased , Don't bother, there customer support is useless. Thanks Benjamin for posting your experience on Mercari. On the first, I never heard from the seller so I cancelled the transaction (4 days). As far as Im concerned Mercari is the pits. I have personal experience with buying something not as described. He also faces fines of up to $250,000 for each count and mandatory restitution in amounts to be determined by the court. STAY AWAY! By doing that, you are unlikely to be scammed or encounter any other problems when buying and selling on Mercari.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-netboard-1','ezslot_22',144,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-netboard-1-0'); And obviously, not doing so will certainly result in scams and other issues. made of materials that cannot be detected with a metal detector. Yeah, just updating you on my situation as well. Your submission has been automatically removed because your account is less than one day old. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. They see what is being messaged between buyer and seller. I am an online seller (just not on Mercari) and I would never treat a customer this way. Youll also incur this fee for each direct deposit transfer rejected by your financial institution and when using Instant Pay as a transfer method. I only buy and sale luxury items Things that dont sell well on Mercari, are super niche items that only appeal to a small group of people. New tracking did not show up, so emailed again. The app wont load pictures to show damage, the customer support is a voicemail and their email support just recycles the oh cant help you this is the wrong email associated with your account when it is. Short story is Mercaris customer support, especially for a buyer, has got worse over time. Please try again tomorrow. They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Now they suddenly want to be law abiding Im calling a spade a spade. Regulated financial products and services such as: Bonds, securities, warranties and insurance, Buying and selling gift cards or prepaid cards. eBay takes buyers sides, but not quite as easily as Mercari. At first glance, you might think youre getting a great deal, but youre probably looking at a scam. However, its up to the seller to either accept your cancellation request or reject it. Theft at the delivery site is often the reason you did not get it. Any outfit that locks you in this tightly cant be trusted in my opinion! I paid $135+shipping for the hair. I purchased an item off Mercari from some person in New Hampshire. Why would they do that? Have you had bad experiences with either? But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Obviously you know nothing about the truth behind Mercari. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Without worry, you can leave the manual and time-consuming tasks so you can focus on more important things to grow your business. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. No, Mercari does not sell fake products. yep, something is not right. Final decision. diamonds, and emeralds. cosmetics (any ingestibles): Listings or items descriptions that offer miracle cures such as "cancer Mercari also uses an escrow payment system in order to guarantee a safe and reliable transaction service for everyone. EXACTLY. Mercari sucks IMHO! My son does not have his item or the payment for it. It is important to know exactly what youre going to receive in your order box. However, it has buyer and seller protection in place to keep both parties protected but its your responsibility as well to keep in mind the tips I listed above as well as Mercaris guidelines and policies to avoid scams and other issues. I was going to start listing with them, but think Ill just stay with eBaySO SORRY you got screwedlets hope KARMA catches up with the seller, SOON. Replicas are bad for everyone. ', Press J to jump to the feed. Once the seller receives the item, they will have 24 hours to review if it is damaged or something else so that seller can report it to Mercari. Therefore, it is recommended to purchase from sellers who have earned all of the following badges: Lastly, check whether the sellers profile is verified and how long he or she has been on Mercari. I purchased an item that was damaged beyond repair. Sellers sign up to Mercari and list their items for free. To keep the marketplace safe all sellers need to verify their identity. Another situation the seller did not send I cancelled and got the refund. I paid $500 and checked out the sellers reviews before purchasing. Describe if there are any drawbacks to your item. Mercari let seller keep my printer he claimed he wanted to return AND CLOSED MY ACCOUNT with out resolving this matter. Thank You there was a lot of really good information to make a decision. Again MERCARI IS NOT SAFE. However, there is no guarantee that the people who buy and sell on it are also legitimate since Mercari just connects buyers and sellers through their platform. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). You WILL NEVER, NEVER get actual help. I have filed an inquiry with the post office and waiting for an update, the buyer is aware of the lost package and has been very understanding. Sounds like Mercari fails to have a return clause process (that includes return labels with tracking and holding the buyers funds until the seller confirms their return). I can not do an offer nor accept one now. 2. Mercari itself is definitely a trustworthy e-commerce marketplace. You can easily learn as you go. Also, its good to know that Mercari invests a lot in the safety of buyers and sellers. ConfidentCandidate96 6 mo. Things can surprise you with their true weight (both bigger AND smaller), and choosing shipping based on actual . I attempted to work with the seller and received no response. Did you check the seller reviews and description before buying? Lots of good info. If you as a seller skip this step, Mercari will automatically rate the transaction with five stars. Their shipping is HORRIBLE. So yes they do take the money before you rate the seller. No real progress has been made of my situation and their compliance team said that they made their "final decision" by suspending my account, and holding my deposits for 90 days. Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. To make a long story short, mercari cancel my item. It is illegal to sell counterfeit items (whether you acknowledge it or not or whether you call it a "replica" or "knock-off" or "fake" or not). They actually follow through with their protection. Customer service is horrible. If you get your account suspended because of any of these products, be sure to revise your listings before you get suspended from other platforms like Etsy, Amazon, or eBay as well. Dont buy from Mercari. This is the last response from Mercari: Where to Sell Apple Watches for Most Money (My Experience), How to Hire a Virtual Assistant in 2023 (My Experience), 15 Jobs that Pay Over 300k a Year Thatll Surprise You. I provided all the details to Mercari and they didnt further investigate the seller. Mercaris reuse report revealed that: Americans are projected to spend $160.1 billion on secondhand Items in 2021. I purchased a pair of boots on the Mercari site that were list mens size 9. Why Mercari has a Prohibited Item list Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. What happens if you sell replicas? Therefore, you should always avoid selling items that are not allowed by Mercari. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. "epidemic"), Inflated prices where listings attempt to profit from tragedies and ), Mercari will refund him or her. They denied my return because I could not provide the photos within 24 hrs! If the seller agrees and Mercari confirms that the order hasnt shipped, youll get a refund. After 48 hrs, the system allowed me to send an email about the problem. So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. Easy as that. When I got them I immediately noticed they were not mens boots but womens boots. Replica items are what are called "knockoffs". Did not see the email right away. To keep the marketplace safe all sellers need to verify their identity. How in the heck could they know if the purse I listed was a "fake" or not? First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-banner-1','ezslot_5',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. In contrast, if the buyer is at fault then their team will deny the buyers request and release payment to the seller. Thanks again Benjamin and everyone! The most important part of this section is the listing title, because its what buyers initially see. The Buyer had received the item, and also cancelled the sell, the same day. Take a look at this quick guide about selling on Mercari. As soon as I did that I received a message in mercari stating I must stop the charge dispute or they would cancel my account. I contacted customer service every way I could find Several days later they responded with an apology but I had already lost a week's worth of business. I just feel bad because I see how it could have easily slipped through the cracks but if I am sending more evidence I dont know why they didnt bother to use it. Mercari Local - sell your item locally. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. All rights reserved. Left three messages two emails. These people who fenced have felonies for theft. I agree. Providing valid tracking details are also important in case the buyer opens an unnecessary dispute against you claiming of not receiving items but youve actually shipped the items. Like that $20-$100 is really going to break you. Its ridiculous, I buy low & try to sell cheap but always NEW & perfect. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety Mercari itself is a legit e-commerce marketplace to buy and sell products. I have been burned by Mercari more times in the past 6 months than I have in my entire 10 years on eBay. Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. This also personally helps me build momentum when it comes to listing. The list of prohibited items on Mercari includes alcohol, tobacco, but also non-brand, non-genuine, imitation, fake, or replica goods, food, and any kind of weapons. Well my experience was mixed. Therefore, you have to ensure that the buyer/seller is trustworthy. Any item that appears to be inauthentic will be reviewed and potentially removed from the platform. Then Mercari pushed through a rating that I didnt give, then finalized the sale and sent my money to the seller without resolution to the missing part of my sale. remove the listing and cancel any related transactions up to and including It is not a safe platform for buying. You can unsubscribe from Mercari emails by clicking on an email sent by them and scrolling to the bottom and looking for unsubscribe and then uncheck the boxes. I have sold more then buy But I lost a lot of time. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. I notified them right away and even told them if I didnt get the item in the next day or so that I wanted my money back. Well, congratulations to you for making it this far! The seller failed to disclose damages to this item. Taxidermy, wet specimens or trafficked materials (such as ivory or shark Millions of people use the app to buy and sell new and used items, making it a great platform to make extra money. games, Advertisements or listings for objects being sought, Items you do not currently have, or that are on order, or will be Therefore, you can take two approaches to sell your products on Mercari. Strangely enough return for refund might fall under this. The seller did not send the original receipt as promised . So they have denied my return and refund request. Also, using a poly mailer is the recommended way how to package clothing to sell for the lightest packages. I think its a pretty reasonable fee considering you have instant access to millions of shoppers along with other seller benefits. Just like a counterfeit $100 bill. Now we understand how frustrating it can be. This does not hold true in my three purchases on Mercari @ least in regard to Mercari withdrawing funds from PayPal. Wow! At this point, youve filled out the required info, but its a good idea to also add a profile picture and bio to increase your credibility (which leads to more sales). Short and to the point and understandable in laymans terms. Banking services provided by Piermont Bank, Member FDIC. I have personal experience with buying something not as described. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Check out seller item for sale I will be reviewing every email after sending this information. In addition to that, Mercari will give you a badge of Fast responder if you chat with your shoppers within 24 hours of getting a message; which further makes you stand out as a seller. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. MY REVIEWS WILL NOT BE KIND. The manufacturer or agent of the manufacturer is likely the one who reported your listing to eBay. Good customer service also leads to quicker sales. Worse the money earned goes to gangsters and terrorists. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). Can I sell replica items if I state that the item is a replica or fake? Seller acted intentionally or not. Mercari fucked me over I had proof I was sold fraud shit and they just laughed and walked away with my money. Just the fact that I am not happy with this item, should be enough.