If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. Outside relief area, Between concourses A and B Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. The Sheraton Charlotte Airport Hotel offers guests access to 2 pools, a fitness center, laundry service, car rentals, and a complimentary shuttle to surrounding destinations and the airport. Airline Reservation Hotline Airlines Airline Ticket Agencies Travel Agencies More Info 2 YEARS WITH (800) 573-2452 Serving the Charlotte Area OPEN 24 Hours Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. ** Day Pass for any passenger. This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. The maximum amount reimbursable for your replacement purchases or the complete loss of your baggage is ca. You may file a claim if you are injured or your property is lost or damaged during the screening process. cell phone Airport: Charlotte Douglas International - CLT: United States: May 29,2022: June 6, 2022 03:17 PM: . All Rights Reserved. Check if your destination has travel restrictions. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Smoking is prohibited in all public areas of the Airport except for some leased areas that may have designated smoking areas such as bars and lounges. It houses baggage claim A1-A3, B, C, D & E. there is an Info desk, ATM & Baggage Service between B C. Baggage cart rentals are provided by Smarte Carte. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. You may also call 704-359-5555 for the latest parking information. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email media@cltairport.com. United Airlines Airlines Airline Ticket Agencies Website (877) 230-4796 9000 Aviation Blvd NW Concord, NC 28027 4. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. These exclusions are typically listed in the airlines contracts of carriage. This site does not include all credit card companies or all available credit card offers that are on the market. For all comments about this website, please click here to contact us. Editorial Disclosure:The content featured on UpgradedPoints.com has not been influenced, provided, or reviewed by the credit card companies mentioned. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. Find 8 listings related to Delta Airline Baggage Claim in Charlotte on YP.com. Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. Hot Tip: To become a Priority Pass member, check out our dedicated Priority Pass article and the best credit cards for Priority Pass access. When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. Walkways from the Level 2 elevator lobbies provide access to and from the terminal. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. Terms apply to offers below. He has also lived in places such as Australia, Colombia, Costa Rica, and Mexico. Please retain this together with all your flight documents, especially your boarding pass and the baggage claim tag. Advertiser Disclosure: Many of the credit card offers that appear on this site are from credit card companies from which we receive compensation. Airlines are not liable for normal wear and tear, such as scratches and dents, or for damage to cases that have been overfilled or to breakable objects that have not been properly packed. Passengers should stay in close communication with the airline after filing a claim and during the baggage location process. Send us an email with your feedback and questions. Accommodation ranges from 2 to 4 stars and most hotels offer a courtesy shuttle service to and from the airport. This site does not include all credit card companies or all available credit card offers. If in doubt, please contact each agency individually. Please save your control number; you will need it when communicating with TSA and to check your status. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. Passengers may wish to consider purchasing additional insurance for valuable items. This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Free Wi-Fi is available at CLT for passengers to use in all public areas. Air cargo and small package services: 614-338-6740. FRALH12345) by email. The Special Drawing Right (SDR) is an artificial accounting unit created by the International Monetary Fund (IMF). Certain events,such as the current situation in the airline industry, which is suffering from bottlenecks and a shortage of staff, adverse weather conditions, technical problems in the baggage handling areas or a bag tag becoming detached, can sometimes lead to baggage items being damaged or not arriving at the destination airport at the same time as their owners. This is the best place to start. Considering the number of passengers CLT serves, its quite a compact airport and does not require the need to travel by train or shuttle in between departure areas all concourses are accessible by walking. Destinations Served: 179 nonstop destinations globally Airport Parking signs on the roadways also provide timely parking facility status updates. I am traveling from Barbados to Toronto Canada through Charlotte. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. Need to change, cancel, or edit your flight itinerary? If your claim is approved, you will receive a letter and form to complete regarding settlement agreement and/or payment methods. - Alex & Erin. Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. Priority Pass members are entitled to use their pass for 1 hour at Minute Suites. The law applies only if the damage report and the claim for compensation have been made within the time limits set out in the Convention. Travelers Aid: There is no Travelers Aid center at CLT, however, there is a Community Link center located in Charlotte at 601 E. 5th St., Suite 220, Charlotte, NC 28202. 704-359-4013) is located on the Ticketing Level provides general airport information and Paging services. Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing. A looping road system, outside of the main terminal, connects the airport to the parking lots, car rental center, and the major highways and interstates leading to Charlotte and beyond. Washington, DC 20590855-368-4200. If assistance is needed, please call 704.359.4038. Charlotte Douglas is a fully connected airport with all concourses accessible from the main terminal, as well as each other. Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. Claims that requirelaw enforcement investigation may take longer. If after 21 days from filing your original delayed bag claim, your baggage has not been found, you can claim the bag as a total loss under the delay claim number that was provided. 6125 Wilkinson Blvd Charlotte, NC 28214 CLOSED NOW 3. 1,500. For some of these, the contact number is just the main airport number. Passengers can be picked up and dropped off on either the departure or arrival levels, but waiting is not permitted. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Popular Questions Have a Question? What to Do When the TSA Finds a Prohibited Item in Your Carry-on Bag, The Best Underseat Luggage of 2023, Tested and Reviewed, Charlotte-Douglas International Airport Guide, The Top Tips For Visiting Disney California Adventure, Chicago Midway International Airport Guide, Airline Lose Your Luggage? After 90 days, any item left unclaimed will become the property of the city. We apologize for the baggage issues you have experienced. 1200 New Jersey Avenue, SE The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights (approximately $1,700.00 US) per passenger. All designated smoking areas have been improved with enhanced air circulation. Airport status is only available for US airports. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. Found this useful? CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. Before sharing sensitive information, make sure youre on a federal government site. Thank you. Address: 5501 Josh Birmingham Parkway, Charlotte, NC 28208, USA Website: https://www.cltairport.com/ Contact: info@CLTAirport.com Phone: (704) 359 4013 Have you lost an item at the airport? Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. Whether your bag is declared lost may also depend on the type of itinerary (international vs. domestic), whether more than one airline is responsible for the flight, the airlines searching mechanism, and other circumstances. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. We are here to support you with your inquiries 24/7. Many of the credit card offers that appear on this site are from credit card companies from which we receive financial compensation. Follow I-85 N to Little Rock Road in Charlotte. We have Answers. According to the Travel Market Report, average TSA Wait times at CLT are 13.2 minutes.The busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. Our support team is just a click away! $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. Contact TSA for additional information about filing a claim. Learn aboutTSA recognized locks andhow they can reduce the likelihood ofdamage to a lock orbagif a physical inspection is required. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. Please allow up to six months to fully investigate your claim. The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Interesting Features: The CLT Canine Crew consists of a team of service dogs that roam the airport looking for love and attention. Ans: Contact American Airlines via phone or at their lost baggage counter. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. Chat With Us 24/7. Just outside of the concourse is a large American Airlines Admirals Club that is situated in the D and E gate connector, and the closest security checkpoint is checkpoint C. There are several shops and restaurants in Concourse C and flights are operated exclusively by American Airlines. Assistance can be requested by calling 704-359-4038. If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. How to enable JavaScript. Our customer self-service tool below can help with changes to existing reservations! You must also provide proof that the damage occurred while your bag was in the care of the airline concerned. An official website of the United States government. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. At Frontier Airlines, we are committed to serving our customers quickly and efficiently. Daily: 4:15 a.m. - 10:30 p.m. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. This will enable us to attend to forwarding your baggage as quickly as possible. What are airlines responsibilities when they damage your baggage? Each guest suite is quite large and comfortable, and amenities include an indoor swimming pool, fitness center, free breakfast, free self-parking, and a free airport shuttle service. Animal relief area Baggage claim: Zone A Outside relief area Between concourses A and B Once you have your bags in baggage claim please give us a call at our dispatch number, 828-312-0488. Youll see them sporting a Pet Me vest with a handler. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. What about on the way back from TC to Connecticut? Items that remain unclaimed for 30 days will become the property of the City of Charlotte. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.). Lower level traffic is being rerouted to the upper level." If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. Daily Flights: 1,424 To settle your claim for damages, we require an assessment of the value and damage caused to the item of baggage or a purchase receipt for the damaged item of baggage. CLT has a good selection of hotels located from 1.6 miles away and further. Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. Security checkpoints A and B are the closest to Concourse B. The long-term 1 and long-term 2 parking lots are accessible by riding the courtesy shuttle bus to/from the terminal and cost just $10 per day to park. 704-359-4027) is located on the Baggage Level and provides general airport information, tourism information of Charlotte and the Mid-Carolinas Region, and paging services. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. busiest times for Charlotte airport security are from 5:00 PM to 6:00 PM when the wait can be 29 minutes. The Hyatt House Charlotte Airport offers shuttle service to both the airport and destinations within a 3-mile radius, including multiple shops and restaurants. click here to leave your comment. Visit the real-time parking map which details parking conditions, rates and directions to specific parking facilities. Travel and health restrictions by destination. The Montreal Conventions international baggage liability limit is reviewed for inflationary adjustment every five yearsby the International Civil Aviation Organization (ICAO). The postmark or automatic date of receipt of the email notification is the determining factor for compliance with reporting deadlines. Contact us If you are outside the U.S., call reservations. Valet parking is available daily from 5 a.m. to 11 p.m. and costs $35 per day. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. Liability is governed by the Montreal Convention. If you call this number after hours, you can leave a message. If you wish to park your vehicle and escort a . Baggage service: 614-338-6700. . Amenities include a complimentary breakfast with an omelet bar, a 24-hour workout room, an outdoor pool, and a hot tub. To reach Concourse D, take a left out of Concourse E, or to reach the other concourses take a right and walk along the connector. * Hours are subject to change without notice. Take US-74 W from Charlotte and after approximately 4.5 miles, use the left 2 lanes to turn left onto N. Josh Birmingham Parkway for access to the airport.