The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Please provide a valid proof of purchase. Replies to negative reviews in < 24 hours. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. For all international returns outside of the UK, please visit our dedicated international returns page. Search for local Shoe Shops near you and submit reviews. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Refunds are made to the original payment method, and products must be in their original boxes and packaging. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Bought a pair of Boss trainers at the end of November 2022. When you purchase through links on our site, we may earn an affiliate commission. Thank you so much. That is great news about the fast delivery.We hope to see you again very soon. My son lost out on his Christmas presents as a result. I can't even point the blame at one member of staff because they were all terrible. AVOID THIS COMPANY!!!! Anyone can write a Trustpilot review. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). A simple full refund is all I wanted from the first time I was messed around!! @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Footasylum is a leading UK retailer of fashion streetwear and sportswear. They have scribbled size 7 on it. 10/10 will not be using footasylum again. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. The North Face. 10/10 will not be using footasylum again. I will always order with footasylum I am very happy with the service and products. How are you today? Then I started a new chat and got Sophie who was absolutely lovely. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. . Shocking service avoid disappointment. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Take care!Thanks,Rebekah. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Absolutely fuming with this company. In just a few steps, we'll have it sorted. Ordered it on Monday and it was delivered on Tuesday. 20% off selected items with this Footasylum discount code. Which are the instant chat and the WhatsApp!! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Further Details. Totally amazing service cannot fault. Change of mind returns accepted. OG Stack Longline Puffer Jacket. All items must be returned in their original boxes and packaging. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Extremely moody.I've never seen such self absorbed people. Happy from start to finish! Purchased 2 pairs of Salomon trainers in different sizes. Verification can help ensure real people write reviews about real companies. That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Asked for a pair of trainerscould not even tell what the guy said. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Rolling eyes, rude attitude. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Will not use again. Subscribe in print, digital, or a great-value bundle. Thank you so much. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. !spoke to Edge lane store about colours in crocs. Avoid this store at all costs. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Get your sneaker fix anytime, anywhere with the Footasylum app. Highly recommend and will definitely buy from Zavetti again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Easy! FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. A pop-up box will appear revealing the code. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Since Footasylum doesn't have a customer service number I had to text them. Reply from Footasylum Jul 14, 2021 Hey! Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Easy! Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Sign up to the newsletter to get style updates, exclusive info on sale events and more. AVOID THIS COMPANY!!!! Replies to negative reviews in < 24 hours. Email and text communication was prompt and efficient. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! The lady at the till was no better. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Shocking service avoid disappointment. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. You have 28 days to return your items and you'll need your original receipt or delivery note. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. I would definitely recommend and will be a returning customer. One very disappointed son this Xmas! Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Shoved the card machine into our face. Manners cost nothing. Heres how it works. These featured collections are typically the most popular and best-selling products on the Footasylum website. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. Find out how we combat fake reviews. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. !spoke to Edge lane store about colours in crocs. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. OL10 2TA. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Asked for a pair of trainerscould not even tell what the guy said. - Lisa Lynch, posted 1 year ago Great sale and super quick on delivery. Just noticed that the box they have sent them in isn't for the correct trainers. To contact the Footasylum customer service team, start a live chat on the website. All rights reserved. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Price was unbelievable for what I got! With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Up to 60% off at Footasylum on selected women's t-shirts. Full price items only. Perfect from start to finish. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. 2023 Trustpilot, Inc. All rights reserved. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Reordered again Sunday afternoon, Monday morning was here. Any purchases made from the 21st October, up to and including the 24th December, will be covered under our extended Christmas returns policy. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Wow! Package allegedly dispatched on 11th December and now reported as list in transit! Leave this blank if you'd like to publish your review anonymously. I was taught to value customers, no matter what job I was in. Please refresh the page and try again. Footasylum. Why have i been rejected for my return as the item was faulty? Purchased 2 pairs of Salomon trainers in different sizes. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This arrived within only two working days and all items were delivered intact and all there. It's great to hear you are happy with the coat and that the delivery was so quick. Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Great to hear that the parcel arrived so quickly. Package allegedly dispatched on 11th December and now reported as list in transit! Do you agree with Footasylum's 4-star rating? 3. Round and round in circles. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. 28 Feb. Up to 60% off at Footasylum during the half term sale. Free return by our courier service. Yes. We also ensure all reviews are published without moderation. I will always order with footasylum I am very happy with the service and products. We also ensure all reviews are published without moderation. The lady at the till was no better. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. They also offer a WhatsApp device but it doesnt work. Do you agree with Footasylum's 4-star rating? 1996 Retro Nuptse Jacket. If this was my store, they would all be sacked. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. It's your job. Return an item in Up to 50% . I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Get Code. We spoke to Footasylum's senior leaders . I will always order with footasylum I am very happy with the service and products. I ordered an item with Christmas delivery on 20th December and received an email confirmation. Alternatively, enter your order number and email address into Hermes to monitor your delivery. Treated myself to some new trainers and jogging bottoms in the sale! We also ensure all reviews are published without moderation. Ordered standard delivery, was dispatched the next day & arrived the day after. Ordered coats for 2 of my sons in the sale. A simple full refund is all I wanted from the first time I was messed around!! On-time Delivery. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Shocking company - bought two items trainers and sliders order value 100.28 never received. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. 124.99. Perfect from start to finish. I messaged a few guys initially who were very slow to respond and inresponsive. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Manners cost nothing. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Simply follow our returns portal link below. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. We hope to see you shopping with us very soon. It needs to be unworn or unused and still have the original tags. Got them cheaper than any other website. This will need to be done within 20-30 minutes of ordering. Take care!Thanks,Rebekah. It goes against our guidelines to offer incentives for reviews. Thanks,Rebekah. 2023 Trustpilot, Inc. All rights reserved. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. It goes against our guidelines to offer incentives for reviews. Email and text communication was prompt and efficient. . Click the 'Copy' button to copy it. If you'd like to return your order, you can within 14 days of receipt. Absolutely fuming with this company. You have disabled javascript in your browser, please enable. We are so glad to hear you are happy with the service. No greeting, no please, no thank you. By using a. Ordered Nike trainers. Ordered standard delivery, was dispatched the next day & arrived the day after. - Callum Phelps, posted 11 months ago Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. Tried to send Crocs back as they didnt fit my daughter. Delivery to Australia was super cheap and very very fast! Ordered some trainers at 10.30pm amd paid for next day delivery. Order placed Sunday afternoon and delivered Monday afternoon. Bought a pair of Boss trainers at the end of November 2022. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. very helpful as Liverpool didnt answer the phone. Hey MattThanks for taking the time to leave us a review. Was told that neither was possible because I didnt return them in the original shoe box! Still over 300 down! We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Thanks,Rebekah. Courier. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Anyone can write a Trustpilot review. They have sent them back to me and are refusing a refund. Would not recommend. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Before returning items you must notify Footasylum by telephone, letter, or email. One star as there is no 0 stars. From the comfiest mattresses to what strange things you can cook in an air fryer, Beth covers sleep, yoga, smart home, coffee machines, grooming tools, fragrances, gardening and much more. Useless. We use dedicated people and clever technology to safeguard our platform. Unable to get in touch with anyone from customer service to resolve issue. Never again. We are so glad to hear you are happy with the service. Hey Getta,Thanks for leaving us a great review. Hey Getta,Thanks for leaving us a great review. Shocking company - bought two items trainers and sliders order value 100.28 never received. Anyone can write a Trustpilot review. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. We use dedicated people and clever technology to safeguard our platform. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Tried to send Crocs back as they didnt fit my daughter. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Also it was delivered to Republic of Ireland avoiding customs charges. Find out how we combat fake reviews. Thanks. Footasylum has collected 369 reviews with an average score of 1.86. . Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. Easy! And would recommend to all my friends amd family. It's your job. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. | Read 2,661-2,680 Reviews out of 55,033 Make sure your order is unused and in original packaging and labels. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. They were dispatched quickly and delivered within a few days to Northern Ireland. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). 2023 Trustpilot A/S. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Thank you so much. Hey MattThanks for taking the time to leave us a review. Very disappointing.Would never order from them again! Verification can help ensure real people write reviews about real companies. 3 ratings with the average rating of 4 out of 5 stars. Your browser does not support embedded videos. Thanks,Rebekah. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. Will definitely be ordering from them again. Stay ahead of the game with the latest trainers and clothing from Footasylum. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . very helpful as Liverpool didnt answer the phone. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan.