TUI is just one of many travel companies which have been hit by the coronavirus pandemic. We are closely monitoring the decisions taken by the authorities in the various holiday destinations and are strictly following the travel advice given on the website of the Ministry of Foreign Affairs. 1,34 per minute), They will gladly make the booking for you. You will receive a voucher to book a new TUI fly flight. At the airport. All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply. Click on the link Coronamaatregelen for your destination. You will receive a QR code after having completed the form. For Covid related reasons you can also make a fee-free change right up until your day of departure. The issue date and the expiry date of the initially issued voucher remain applicable. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. Now you have to pay at least 45 (around 37.50) if you want to change your flights depending on the route and travel dates selected, plus any difference in fare. Click on the link Coronamaatregelen for your destination. Print out this QR code or save it on a digital device and keep it at hand upon check-in or boarding. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. At some destinations, an exception is made and testing is not obligatory if you are fully vaccinated or have recovered from COVID-19. The voucher is personal, you are not allowed to give it to someone else. Our website uses cookies to improve your experience. Thank you for your understanding in these exceptional times. However, you should wait until you receive the voucher by e-mail. You do not need to contact us. Our website contains information for each country as to the available destinations (more information is available at https://www.tuifly.be/en/corona-measures) and the measures that have been taken (more information is available at https://www.tuifly.be/en/flightinfo-corona-measures). While you're away. If you have not arranged travel insurance with TUI, please contact your insurance provider. The detailed terms and conditions can be found here. The advice can change so check regularly for updates. If selling your holiday sounds like a great idea, but you dont have a friend who wants it, read below to find out how SpareFare can help. The travel company Tui has narrowed its annual losses but is reviewing whether to make cuts to the remainder of its winter programme in light of rising coronavirus cases and the spread of the . VeriFLY is an app that checks your COVID-19 health documents before you travel so you can check in online and get through the airport quicker. The refund credit is valid as soon as you receive it and is issued to you if your holiday will no longer be able to go ahead as planned due to . "They said if you want your money back, you can only get 20% of it back . To find out more, please read our You dont need to contact us yourself. You will receive your voucher by e-mail. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Currently, there are 33 countries deemed at high risk of coronavirus variants, which includes all of South America, southern Africa, Portugal and the United Arab Emirates, reports Liverpool Echo. On your next flight, TUI fly will offer you the possibility to purchase a limited assortment of snacks and beverages on board. Should something change in the flight you booked, you will be informed personally and in time. If you dont have a valid PLF form, you will not receive a boarding pass and you will not be allowed on board. This way we will be able to travel together safely and without worries. Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. For any bookings made after 3 August 2022, if you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you've booked on a Select Price holiday. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. All travel policies we looked at offer some element of protection if your holiday is disrupted by Covid - however, the degree of cover varies significantly between providers. Yes, you can also make changes to your TUI booking. Important Note: If you booked a TUI holiday from a travel agent other than TUI contact the agent directly. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. For instance, if you have to cancel your trip due to a COVID-19 infection, up to 100% of the price you paid for your trip will be reimbursed. Can you no longer use your TUI Holiday and you would like to sell it to recover your money? By clicking Agree, you give your consent to the installation of all cookies described above. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The traveller should inform TUI Airlines Belgium NV in writing of the cancellation before the date of the flight, with indication of the reference number of the booking (s). If the same flight can take place from another Belgian airport of departure, the change is also free of charge. baggage or seat reservations. Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Thats why we want to suggest an alternative flight from the TUI fly flight schedule. After these 270 days, the certificate can no longer be used to travel. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. If your file is cancelled free of charge, the premium will also be cancelled free of charge. Cookie Notice. if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . And this Intercontinental - where Decman booked - two days prior. Customers holding tickets issued before September 30 2020 for travel before December 31 2021, can rebook to travel anytime within 36 months, an extension of 12 months . TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. Registered in England No: 2830117 ATOL No: 2524. TUI HOLIDAYS are hugely popular with Britons but as travel grinds to a halt amid the coronavirus pandemic, many people with TUI bookings have been left out of pocket. SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. Covid cancellation policy? Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. This is a special protection in case of pandemics and epidemics and includes medical support and treatment even in COVID-19 cases worldwide. Booking Terms and Conditions. How much will it cost to cancel my TUI holiday? If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. More information can be found hereunder. You can amend your flights without a fee, or cancel and request a full refund if, in the 7 days before departure, the UK government places your destination on the red list and/or enforces hotel quarantine. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . How much will it cost to change or transfer my TUI holiday? When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. Thats because package holidays offer some financial protection. We ask you to fill in and have with you a medical certificate, this is obligatory. After you received the voucher, you can submit a request for a refund via: https://www.tuifly.be/en/corona-voucher. This means you can: Transfer your booking to a P&O Cruises holiday of equal or higher value. Due to the measures taken at the different destinations, we have had to change or even cancel some of our flights. This website will provide you with information on the protection that applies in the case of each flight before you make your booking. If you don't book a flexible rate, you may not be entitled to a refund. In step 3 of your damage claim file, select other under reason for the cancellation and specify "coronavirus". Yes, the TUI fly web portal has been reopened. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. Furthermore, you may have to pay a 250 fine if you failed to complete a PLF. In that case we ask you to contact our TUI fly Customer Service Center: For Belgium: +32 (0) 2 717 86 61. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. Your file will be processed as soon as possible. Choose this convenient service for both your departure and when you return home. *Changes can only be made by telephone during the opening hours of the TUI fly Service Center, which are Monday to Friday from 9:00 am to 8:00 pm, on Saturday from 9:00 am to 6:30 pm and on Sunday from 10:00 am to 6:30 pm (closed on holidays). This page https://www.tuifly.be/en/corona-measures contains an updated overview of the destinations we offer. 28 August 2020. If you are interested in an alternative flight, we will gladly discuss the possibilities with you. Also take into account that it is obligatory to wear a face mask at some airports and that you are responsible for bringing your own face mask. This applies to all cancellations including for medical reasons. Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. Its possible that the country of your destination imposes the obligation on travellers to take a PRC test. We advise you to check the latest updates shortly before the departure of your flight. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. Most will, for example, pay a cancellation claim if you test positive with the virus and consequently can't travel - but only a minority would pay out if a government . There is no general pandemic protection, but within the scope of travel cancellation and travel health insurance, you are also covered in the event of COVID-19 illness. Entry Requirements. You will then need an extra (booster) vaccine. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. For Covid related reasons you can also make a fee-free change right up until your day of departure. We can imagine that you have been looking forward to your trip. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid. Thats possible. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. package holiday provider with a great flexible booking policy, Virgin Atlantics current flexible policy, Find out which insurance companies offer the most complete Covid cover, Holiday checklist: Your guide to hassle-free holidays in 2021, Everything you need to know about using the NHS app as a vaccine passport for travel, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024, Online travel agent flight deals: why the price is almost always too good to be true. Luckily, SpareFare.net is here to help! *if possible. This policy does not apply to holidays departing from 1 May 2022. More information can be found. TUI allows you to amend your booking and itinerary by using Manage My Booking in your TUI account. In that case the normal cancellation conditions will apply.