I called the next day to cancel and was told the reservation, 33 days from now, is non-refundable. While we strive to provide exceptional customer service to all our customers, we know things can happen that prevent us from achieving this objective. Good thing I changed my card right away otherwise, they will steal more. A few days later I had a charge for 357.00 on my credit card. Log in / Sign up. Please contact your Hotel Specialist in the Americas or your Distribution Supervisor in Dublin or Singapore. Consumers who attempt to cancel a reservation with a hotel are informed that such would be possible had they booked with the hotel in the first place, the lawsuit says, but they must instead contact GetARoom.com to try to both cancel a room and secure a refund. Booking was incorporated in 1997 as Priceline and is based in Norwalk, Connecticut. Web accessibility. I contacted both hotels, they don't show any charges. If you still have questions, give our friendly customer support experts a call, or use our convenient online chat by clicking below. now every time I call the customer service number I get cut off. I was told it was the last room available and then got over charged $100 from what the room would have cost if I would have just walked into the hotel. Published by S. Lock , Apr 22, 2022. Berlin, Germany. Club Wyndham is here to help when you need information about your ownership. I was double charged for a hotel on my credit card and have yet to be able to get through to correct it. They sided with them. Our team is here to answer your questions, take your comments, and help in any way possible Travel with confidence. Country/Region code. assistenciaemportugues@wyn.com Las Vegas, NV 89193-8940. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE! The case points to the reportedly voluminous number of complaints against GetARoom.com as proof that the company is aware that its practices deceive and defraud consumers. Please upgrade your browser. Log in . . consumer club, inc hotel support number. Motor Club Tire & Wheel Key Replacement Windshield Dent and Ding . What they are doing is high way robbery and the hotel needs to be accountable as well. Your Club Med Advisor+1 (888) 932-2582Toll Free Number. American Airlines Vacations. The Hotels, independent and chains, that permit CCI*Hotels to piggy bag on the hotels name should, as a group, attempt to shut this fraudulent operation down. The hotel received $147.83. Please try again later or contact the . Landline: +61 2 99269889. Has anyone received their refund from this compamy? Plus a advertise room for 59.00 went up 83.00. Learn how to prepare for unexpected events and stay connected to what matters most. On Feb 16th, I booked a room through expedia not cci reservations. VIP Owners:888-884-4321 Please what is the procedure to recover the transfer amount? A scam. Learn More. They scammed me for $ 637.00. Choose the method that works best for you: on our website, by phone, or Twitter [@rhacareteam] and we will quickly direct your inquiry to the right place. Deposit checks. Xfinity Response Center. Algeria () +213. I have found numerous reviews about them, WARNING people. Those who make reservations with GetARoom.com over the phone are not apprised of the companys terms and conditions at all, the complaint claims. bottom of page Holiday Inn Club Vacations at Orange Lake Resort 2-bedroom villas near parks from $116! . They STOLE money from my credit card and did nothing! PREVIOUS DEAL FOLLOWING DEAL Seller (S) 1 Contact us through our online inquiry form, guest support email, or use our phone number and call Biltmore directly 800-411-3812. IHG Rewards Club: US Toll Free: 1-888-211-9874 International: 001-801-975-3063 Consumer Club, Inc. has 120 total employees across all of its locations and generates $60.93 million in sales (USD). By Phone: 866-696-1290. I continue to call now they are telling me that because my credit card company file a complaint I am not I cannot get back a refund. The phone number is bogus and never allows for a resolution. Our Elite Members unlock access to more Points, Rollover Nights, 5th Night Free on reward stays, and more. The price was advertised at 220 euros. Phone conversation was not clear - as the line kept going in and out. Customer Reviews are not used in the calculation of BBB Rating. Select from over 115 networks below to view available data about this business. Mobile: (+63) 917-531-8574, No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. HOTEL PARTNER LOGIN Become a hotel partner; BECOME A CLIENT. I am interested in opening a franchise. All fields are required unless otherwise stated. Email: Send us an email. 15 articles. This complaint was posted by a verified customer. When I got to the hotel the front desk indicated that I was redirected to hotelvalues.com. how many kids does jason statham have . The lawsuit claims that GetARoom.com representatives do not inform consumers of the no-cancellation policy during phone calls or through the companys online booking portal. 18615 N Claret Drive. Read full review. World of Hyatt FAQs. Consumer Club, Inc. 3010 LYNDON B JOHNSON FWY # 1550 DALLAS, TX 75234 Get Directions (214) 276-1200 www.getaroom.com Business Info Founded 2008 Incorporated Annual Revenue $47,905,577.00 Employee Count 49 Industries Travel Agencies Contacts David Litman Contact Business Message Send Message Company Summary Online hotel reservation services. That's $79.96 for just taking the reservation. The rooms that were $99.00 a night went up to $131.00 a night and included a resort fee of $160.00. View competitors, revenue, employees, website and phone number. November 29, 2021; lenovo touch screen ghost touches . I have now contacted my credit card company to dispute this transaction However, if you encounter any difficulty in using our site, please contact us ataccessibility@wyndham.com. ConsumerClub.com Getaroom Business Management Mr. Robert Diener, President Mr. David Litman, CEO Contact Information Customer Contact Ms. Karen Bleeker, Operations Support Manager Customer. . Reservations and ticket changes. Scottsdale, AZ 85255. View Xfinity Response Center. Book your hotel and flights together and make amazing savings! CCI Hotel Reservations is a scam! Our customer service agents are also available at 1-800-407-9832 to provide you with assistance with and information about our hotels and programs. Vacasa. Financial Services Customer Service. Guest Supply's New Hotel Opening Program helps manage your project from start to finish to make sure every detail of your hotel opening goes smoothly - at no cost to you. . Please know that our reputation is very important to us, and we would appreciate it if you would update your BBB review. Delta Air Lines. Do you have an address? Stay alert and beware of misleading information regarding your timeshare. The team members at our Westgate Resorts look forward to serving you. Number. EDITION Hotels The Ritz-Carlton The Luxury Collection St. Regis W Hotels JW Marriott. Share your photos and videos with others to prove the truth of your words. Our customer service agents are also available at 1-800-407-9832 to provide you with assistance with and information about our hotels and programs. Call 800-786-4476. Contact Holiday Inn Club Vacation's Corporate Offices, Public Relations, Customer Care, Careers and more. I called the Marriott and booked the same room for the same 3 nights at $330 USD per night. Contact us by phone Call us toll-free at 888-596-3157: Monday - Friday: 5 am - 5 pm PT Saturday: 8 am - 5 pm PT Prefer not to call or have an enquiry after hours? Press 1 for Vacation Planning and Owner Services. Last Name is required and only the following special characters are allowed: .,&-. We did not bring any pets with us. NEVER use this. how did you manage to call them? I have contacted my credit card company and have escalated this to manager at Getaroom. They only refunded the first reservation and said the add on second reservation was not refundable. Scammed by Reservationdesk.com who books through get a room.com who books at Priceline. You can also follow us on Twitter, Instagram and Facebook via @manilamarriott. AAdvantage award travel. There were many rooms available when I checked in. Inc. The program includes multiple ownership options and provides five points of protection for your peace of mind. Contact Hyatt. Customer Support. I have learned my lesson the hard way. Phone Contacts. This figure ranged between 120 to 150 . CCI is an unscrupulous organization and I would caution anybody who tries to use them for any hotel reservations. Please tell us about your experience at our hotel. I will also contact the Hotel to advise them what is happening on their own website. View All FAQs Reservations Please use the following phone numbers to contact a Wyndham Representative. Midnight to 8:00am Eastern Time - 1-855-297-9358. My wife accidently double booked and they charged $19.99 twicer even though we only cancelled one of the bookings ! Service Hours Monday - Friday 9am - 11pm EST Saturday - Sunday 9am - 6pm EST Or visit our website. Enjoy the pool, spa, and amenities at a luxury hotel for the day starting at only $25. Online reservation assistance. Outside North America? Last Updated on February 20, 2020 4:12 PM. Hours of Business: Consumer Clubs of America is an exclusive club, providing many unique benefits to its members. Cars, hotels and activities. Amenities & services. Hilton Honors terms . / Franais. Report an Issue. consumer club, inc hotel support number. FAQ. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The only thing we have now is the power of bad press to ruin them. CLUB WYNDHAM SOUTH PACIFIC. Contact Club Wyndham if you need answers to your vacation ownership questions. I wish the hotel chains would get behind shutting this site down. BBB reports on known marketplace practices. To receive points, be sure to book through IHG's websites, the IHG One Rewards App, IHG WeChat mini program, IHG Customer Care, or directly with an IHG branded hotel. I wish the attorney general would shut them down. Waited 6 weeks, no refund. Press 2 for Financial Services and Title/Ownership Changes I called to reserve a hotel for a wedding. when asked directly by consumers if the number they dialed is the hotel itself, Defendant's representatives have falsely responded in the affirmative. After closing your membership, you might be interested in selling your timeshare interest. Hotel Booking. Your account has been suspended/closed. Please call Wyndham Rewards Member Services at 1.844.405.4141. Bad business practice. BBB is here to help. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Club members are eligible for special discounts, savings, expert technical advice, repair service, and much, much more. I again was told me I was within the cancellation period, but then hung up on me. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. 2023 Priceline Partner Solutions (USA), Inc. All Rights Reserved. Getaroom.com admin. When I called the number on the web I thought it was the hotel. Contact Us. Customer Relations: 800-300-8800. Free and open company data on Michigan (US) company CONSUMER CLUB, INC. (company number 800923789), 4086 ROCHESTER RD STE 201 TROY MI 48085. I am currently waiting for my refund as I had to cancel the trip, and this was the only way I realized I was reserved through CCI. United States of America. Shell Vacations Club. New York Holidays. consumer club, inc hotel support number. Web Accessibility. Customer Service Number (800) 772-7676 (Voice) (800) 480-7878 (Fax) Corporate Office: Guest Supply, LLC 300 Davidson Avenue Somerset, NJ 08873 Africa. From cheap city breaks and last minute deals to luxury all-inclusive holidays, you'll find them all right here on Expedia.co.uk. Because of the Covid 19 the Hotel where the event was taking place close, also all individuals that was reserved with CCI Hotel.com has to cancel $1300 in reservations. Consumer Club, Inc. is in the Hotel and Motel Reservation Service business. Learn More . The final response we got from the BBB was that the Hilton Grand Vacations decided to stand by its original decision and the complaint has been closed in BBB files. I was told it was a pet fee. You can make changes to your booking from your confirmation email or at Booking.com. Drury Hotels Company, LLC 13075 Manchester Road, Suite 100 St. Louis, MO 63131 USA Corporate Office: 314-429-2255 Fax: 314-429-5166 214 154 065 (Activao do Produto) Portugus. I am happy to report that my claim against this company was resolved by my bank [Chase] and saved me $937.00. I will not stay at any chain because of my experience with these people. We booked a resort on 4/27/2022 and paid $703 and paid in full for a 2 night stay on 5/15/22 to 5/17/2022. consumer club, inc hotel support numberfrome standard deaths. Browse Hotels Gift Cards Contact Us Become a Hotel Partner Hotel Login $ USD. The room was filthy with a filthy toilet and lights not working. Key components of the loyalty program. Please take a few moments to fill out the following form. In what city or town did you meet your spouse/partner? Score unbelievable travel deals exclusively in the Hopper App I had a horrible experience trying to book a hotel through this company. JapaneseService@wyn.com Universal International Freephone Number: +800 2222 7172 (00800 2222 7172 in most countries) Austria, Belgium, Denmark, Finland, . This website uses cookies so that we can remember you and understand how you and other visitors use this website, and in order improve the user experience. To find a customer service phone number in your country, please click a region and find your country. While I was getting the kids in the car my husband called and booked 2 rooms at the Holiday Inn for 3 nights. Join the world's largest Lodging Performance Network to book and manage your company's lodging on one intuitive platform, with no contracts, no fees, and no minimum spend required. Language Assistance. It took several calls to their [protected] number to get a person (you must act like you want to make a new reservation). The Marriott International Customer Care Team is available to assist you 24 hours a day, 7 days a week. Send, receive and request money. In response, BBB agreed to monitor the company's BBB complaints for up to a year. On Tuesday, February 14th, 2023 at 5:00 p.m. CST, I made a reservation (R4015172710) through hotels.com. Reservation number R3999470040. I have an event plan and made reservation for a couple individuals who suppose to be staying at Whydam Rockville center New York. * Hotels.com, L.P. headquarters are located at 5400 LBJ Freeway, Suite 500, Dallas, Texas 75240, USA. The Club Wyndham team can help you better understand your ownership and how to best use your points. Your receipt from the hotel and what they charge your card is totally different. Called the hotel 2 times, I was told it was cancelled. Canceling / Changing an Online Reservation. Scottsdale, AZ 85255. I booked hotel room and paid in advance. Filed: February 11, 2020 2:20-cv-01363. Someone needs to shut this company down or hit them with a class action lawsuit. I thought I was talking with the Hotel directly. If you purchased a reservation for an international rental car through our partner, RentalCars.com, please contact them at 1-646-813-0122. All fields marked with an asterisk(*) are required. Cancellation policy. are registered trademarks of Priceline Partner Solutions (USA), Inc. Be careful when booking a hotel room, Need to file a complaint? It was almost impossible to get them on the phone. Site . We filed a complaint with the Better Business Bureau (BBB) against the Hilton Grand Vacation because they fraud us out of $26,691.85 with their deceptive practices. Our competitive landscape shows how this business compares to similar businesses in their industry and region based on information found in their Dun & Bradstreet Credibility Review profile. I was so delighted that I had saved the organization some money. Depending on the property's policy, you can do the following: They are a scam as they had a date in the past to be able to cancel. I was able to get an immediate refund from this decietful company by going to the website: Universal International Freephone Number: +800 2222 7172. Be careful when booking because they also make you believe that you are talking to the actual hotel desk staff, Dear Admin, The people on the phone were horrible. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europe's Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. Like others have said, there is no way to get through on the phone as indicated on the receipt but if you have your reservation number, you can look up your reservation and cancel it on this website. The rooms were gross and the customer service was worse. Then when I saw my billing statement CCI hotel aka getaroom.com had billed me $201 for the same room even though the hotel has no record of that transaction. Monday through Friday 8 a.m. - 7 p.m. EST Press 2 for Financial Services and Title/Ownership Changes Submit a complaint and get your issue resolved. Saturday and Sunday 9 a.m. - 6 p.m. EST Call our dedicated customer service specialists at (02) 335 - 1111 for any questions or clarifications about your AVLCI membership package. Presidential Reserve: 866-737-3783 Telephone. To have people who will not be held accountable for their actions is horrible. It was a charge for the same hotel on the same dates that I paid in person on checkout directly to the hotel! Email Customer Care on customer.care@marriott.com. Biggest rip off on the web. To leave feedback about the website: 844-779-8472. thought I was making reservation directly to the hotel but was somehow diverted to this CCI company. Book hotels, explore destinations, earn rewards, and more! One of the most successful, and controversial, athletes of his generation, Alex Rodriguez quietly built a real estate empire over two decades. Club Wyndham Travel:800-251-8736 I'll see what my bank can do. Contact IHG Rewards Customer Service Centers for any questions or issues regarding IHG Rewards Club. We're here to help. Then I was able to stay at the close by Comfort Inn. We will contact you as soon as possible to provide more information about Club Wyndham. Why use Hotels.com? This comment was posted by a verified customer. Wyndham Vacation Clubs Asia Pacific. CUSTOMER SERVICE. Cottages. They refuse to refund my 476.51 for a cancellation that was more than 72 hours in advance. Enable JavaScript to use OAM Server. Cyprus Greece. The case alleges that, for one, the companys representatives identify themselves as the reservations department and answer affirmatively when asked by consumers if the number theyve dialed is that of a hotel. If you want to stay an additional night (s), you can just make a new reservation . or managed by Wyndham Hotel Management, Inc. or one of its affiliates. 1. Consumer Club Inc. Consumer Club, Inc., doing business as Getaroom, provides internet based services. Tel: +63 2-89889999. How do I notify the hotel that I will be arriving after the check-in time? Please use this form to let us know. The hotel itself was dingy and in poor repair. How can you make one refundable and not the other when they are the ones that did this. Landline: (+63 2) 5335-1111 and press 1 or 2. Japanese International Services:866-331-1209 Thank you for your patience as Club Wyndham continues to upgrade your online experience. GETTING HERE. The hotel was willing to provide the refund but CCI backed out of their refund commitment and will not respond to phone or email requests. Read our Newswire Disclaimer. Due to the recent coronavirus outbreak, to ensure the safety of our colleagues and in compliance with government mandates, some customer support centers and hotels are closed or have limited hours. Available 24/7. For immediate assistance call: 1-800-468-3578 inside the U.S. or 00-1-469-675-5368 outside the U.S. Additional costs may be incurred when calling from outside the U.S. Contact Us Contact Forms Feel free to contact us via email. When I got he conformation text it was for the worst Best Western Ive ever stayed in and we were charged $967.60. Get personalize assistance for AT&T DirecTV, AT&T Wireless, AT&T Prepaid, DirecTV NOW, U-verse, GoPhone, Internet, Home Security, and much more! By continuing to use this website, you consent to these cookies, to our. I made the reservation on what I thought was the hotel website but somehow it went through a scam company called Hotel Values.com aka: CCI* Hotel Res. ET, and on Dec. 5, from 1-3 a.m. I have spent hours on the phone with supervisorsthey all lie and make promises they don't keep. To leave feedback about the website: 844-779-8472. Complete this form to apply for a corporate account. Get a receipt for your hotel booking. New Beach Front Resort - From $304. I canceled the reservation because the road it was on was blocked due to ice. Multinational hotel company Marriott International, Inc. employed approximately 120 thousand people worldwide in 2021. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Download the app. 8:00am to midnight ET, except 9:00am on Sundays. LUXURY. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Margaritaville Vacation Club by Wyndham:866-645-4775 They charged over $100 in fees for 2-night stay in a room that was about $100 a night. Additional Questions. Ensure your IHG Rewards member number is added when making the reservation. Discover sided with CCI. The Club Wyndham team can help you better understand your ownership and how to best use your points. Good Afternoon This report was posted on Ripoff Report on 03/21/2018 11:45 AM and is a permanent record located here: https://www.ripoffreport.com . So Im out 83.00 .You know what we going through now I can't afford to give money away. Delayed or canceled flights. Customer Care P.O. 2000 Hurricane Fun Deck 201, I booked a r9om directly thru hotel and it was $60 less. Discovery Members:800-251-8736(select option 1, then option 2), Press 1 for Vacation Planning and Owner Services . This will surely increase the credibility of your complaint. Chat Now. I booked with them on the incorrect date from intended. 888-770-6800 (Available 24/7) Redeem points here. AU 1300 850 160. This company is a complete scam. Hard lesson learned. Global Corporate Headquarters 9002 San Marco Court Orlando, Florida 32819 Call 407-206-6000 or 800-860-9384 Text 407-358-3745 Email customer.advocacy@vacationclub.com Lost something at one of our resorts? We were overcharged $119 . 2:20-cv-01363 CLASS ACTION . Legal Information. Marriott Toll-free 1 888 236 2427. On both emails the following print appears "Cancellation Policy. How do I Contact Marriott Customer Care Outside the US/Canada? We welcome any comments, questions, or suggestions you may have. Hotel details. I went to the hotel and they charged my card and then CCI charged me 144.42 more. What do I need to do to ensure that I earn points whenever I stay at your hotels? First Name is required and only the following special characters are allowed: .,&-. New Owners: 800-922-0855 Seasoned Owners : 800-251-8736 Press 1 for Vacation Planning and Owner Services Monday through Friday 8 a.m. - 8 p.m. EST Report an Issue. Read more. This website stores cookies on your computer. Destination* Reason for contact* Meetings & Events Weddings A class action alleges GetARoom.com does not properly disclose to consumers that it's a third-party booking company, as well as its fees and cancelation policy. Discounts. DO NOT BOOK WITH THIS COMPANY! My suggestions are - gather all your information, including material from other people who were hijacked by this company, and pass it on to your credit card company - for me it was Visa. Unlimited Vacation Club. Your website will undergo maintenance December 3-4, 11 p.m.-4 a.m. I work for a nonprofit suicide prevention center. I was promised a refund but all I get is an automated answering system. Submit. When she phoned getaroom.com to cancel, she was told cancellation needed to be done by 5/25. Getaroom serves customers worldwide. Orlando, FL 32821 Home Layout 3NewsTechnology All CodingHosting Create Device Mockups Browser with DeviceMock Creating Local Server From Public Address Professional Gaming Can Build Career CSS Properties You Should Know The Psychology Price. Check out Featured Resellers who can help. They use bait and switch techniques. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". For feedback and requests sent to our mailing address, please allow 6-8 weeks processing time. Call today! Extended-stay reservations - 30 or more nights. Your website will undergo maintenance from December 14 at 10 p.m. - December 15 at 2 a.m. EST . Other Important Numbers CONSUMER CLUB (trading name, 2009-12-03 - 2014-12-31) CONSUMER CONTEST CLUB (trading name, 2009-12-03 - 2014-12-31) . Usually you give them your credit card number and they use it to hold room, but not charge it. CCI charged my credit card $690.91 and paid Microtel Inn & Suites in Mankato, MN $74.37, and they are getting away with it. CCI*HOTELS is an absolute fraud. This change was made within 10 minutes of taking to them! Transfer money between your accounts. This company is STEALING money! Click here . Portuguese Our customer service agents are also available at 1-800-407-9832 to provide you with assistance with and information about our hotels and programs. You can ensure the club experience gets even better by becoming a Wyndham Quality Advocate today. Available 24 hours a day, 7 days a week. We regret any inconvenience or frustration that this experience has caused and hope you find this gesture to be sincere and in good faith. Press 1 for Vacation Planning and Owner Services Good think it wasn't your Discover card. How can we help you? . Your Contact Information Full Name Phone Number Email Address Hilton Honors Number Optional For Hilton Honors related questions or issues. Club Wyndham Travel:800-732-0203 In what city or town did you meet your spouse/partner long question lorem ipsum dolor? Please try re-entering your information or click "I don't know my confirmation number". Although I have emails and phone records showing I spoke to them, I was still charged! In order to direct your request or comment to the appropriate area, please pick a topic from the list below. Booking ; Change & Cancel ; Check in & Check out ; Payments & Receipts . Guest relations. Reservations and tickets. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. VIP Owners:888-884-4321 Good luck and don't give us - it is well worth the time and effort. I reserved a room by mistake and called them 5 minutes later to cancel they charged a whole night fee. Relatedly, the case claims the defendants record of even answering consumer calls is shoddy. InterContinental Hotels Group. Start exploring your options today. Great Scammers, I hope karma comes back to bite them. Please use the following phone numbers to contact a Wyndham Representative. There is no refund for no-shows or early checkouts." BBB Tip: Traveling soon? Hotel Adlon Kempinski Berlin. What do I need to do to ensure that I earn points whenever I stay at your hotels? Fill out the form here. The monitoring and review were completed April 26, 2021. It is very deceptive. 1.800.468.3578 took my reservation for a Comfort Inn in Chambersburg, PA. Attn: Guest Relations Service Center. And when an issue is resolved for one customer, it's resolved for everyone. Club Wyndham travel experts are working quickly to fix website errors. I re-booked by phone at the hotel, ok, but did not manage to get the money back for the night I did not stay at the hotel. Contact Information 3010 Lyndon B Johnson Fwy STE 1500 Dallas, TX 75234-2780 Get Directions Visit Website Email this Business (214) 253-6900 Average of 533 Customer Reviews Customer. Try a different phone/carrier or use the toll number. Choice Please contact Data & Channel Management team, via phone (866-953-4570) email OTA.Partners@choicehotels.com Hilton Please contact Hilton Online Revenue Analysis Group via email at distribution_operations@hilton.com Hyatt Uruguay . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. They refuse to give a detailed breakdown of the charges as well. Call us at 1-800-293-2602. Thank you for contacting Getaroom and bringing your concerns to our attention.